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Support

Installing the Demo

In order to play the full version of this game, you will need to install the locked demo version, then purchase a registration key which you will use to unlock the full version features. The method for doing this is slightly different, depending on where you are playing the demo from.

Preinstalled Demo

If the demo came preinstalled on a computer that you purchased, then all you need to do is purchase a registration key and unlock the game.

Download Demo

If you've downloaded the demo version from the Web, and you're reading this help file, then you've probably already figured out how to install the game. After installing, all you need to do is purchase a registration key and unlock the game.

Online Demo

If you are playing the demo online, you must do two things: 1) purchase a registration key and 2) download the install package. To begin this process, click the "buy now" button in the Web page above the online game. This will take you to a site where you can purchase a registration key and download the install package.

You will use the install package to install the locked version of the game, then use the registration key to unlock all the features of the full version.

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Unlocking the Full Version

  1. After you purchase a registration key, it will be emailed to you as an attachment with the extension .WKEY. Save this file to a location on your hard drive (e.g., your desktop)
  2. Launch the locked version of the game. The procedure for installing this is different depending on how you acquired it (see Installing the Demo above). Use the registration key to unlock the full version of the game. The unlocking process requires an Internet connection to verify the registration key. There are two ways to unlock the full version of the game:
    • Launch the game then click the button that says "Unlock with Existing Registration Key". This will bring up a file browser. Find the registration key that you saved to your hard drive, then click "Open".
    • Drag the key onto the game launcher.

This will unlock the game. The process will also move the registration key to the game directory (default install location is C:\Program Files\Games\WildTangent\Distribution Partner\Game folder). If you need to reinstall the game for any reason, you can use the registration key to unlock the game again.

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Purchase, Setup, and Registration Key Support

For support on purchases, setup and registration key issues, please go to the following link: Support

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Online Reporting

In an effort to improve the quality of our products, we collect certain non-personally identifying information about your use of the game, such as the version of the game, the number of times and how long the game is played, and high scores. This information is reported anonymously, and there is no way that it can be linked to any personally identifiable information.

If you have installed the game, and wish to opt out of this feature, simply select the "privacy" button on the launch page of the game, then uncheck the "Report Anonymous Game Usage Statistics" box.

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General Web Driver Info

What is the WildTangent Web Driver?

The WildTangent Web Driver is a software driver that connects a user's multimedia hardware (video and sound card, CPU, memory) to the Internet. End-users can download the free Web Driver player at http://www.wildtangent.com/download.

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Supported Platforms

Unfortunately, we only have limited support for the Web Driver under NT 4.0, because we use DirectX for hardware acceleration, and the version of DirectX supplied with NT doesn't support it. Most of our content requires hardware acceleration, but not all of it (For example, Gem Master 2 does not require it). However, we do run just fine on Windows 2000

Can I use the Web Driver with America Online?

If you are using the Web Driver with America On Line, we recommend upgrading to AOL 6.0 if you have not already done so. If you're having problems with AOL dialing the Internet whenever you play our games, check out the description of this issue on our Troubleshooting FAQ here.

Are there versions of your games for Mac or Linux?

Since our games use DirectX for rendering and hardware acceleration, they are only available for Windows at this time.

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Web Driver Install / Uninstall Info

How did the Web Driver get installed on my system?

Our Web Driver provides advanced multimedia capabilities to your web browser. It was installed by a product that needed its services, such as one of our games. In all cases, the Web Driver announces its installation through a series of licensing screens. If you missed this information, you can view our license agreement & privacy statement.

I didn't see any licensing screens when your product installed. Does your product install silently under any circumstances?

No - the licensing screens are displayed whenever the Web Driver is installed. If you don't remember seeing them, you can view the licensing screens here: http://www.wildtangent.com/support/installscreens.htm

How do I uninstall the Web Driver?

Warning: All WildTangent content needs the Web Driver in order to run. If you uninstall the Web Driver, you will have to reinstall it in order to play WildTangent games or view other WildTangent content.

If you have the most recent version of the Web Driver, you can uninstall using Add/ Remove Programs in the Windows control panel - be sure to uninstall the Web Driver and any other Web Driver content first, and the Updater last.

How do I uninstall the Web Driver if I've manually deleted the files in c:\windows\wt?

Our uninstaller was in the directory you deleted; you'll need to reinstall the Web Driver to be able to uninstall it completely. You can reinstall the Web Driver by running the game's install package again, or by playing any of our games from our website.

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Updater Info

Why is wcmdmgr.exe trying to contact the Internet?

Wcmdmgr.exe is our automated support engine; because of the complexity and rapid innovation of cutting-edge 3D hardware these days, we have decided on an automated solution for supporting all the latest hardware out there. The details of our support engine are given in our install screens, and described in the open letter from our CEO, Alex St. John here: http://www.wildtangent.com/candy/privacy.html. Please contact us at ddc_support@wildtangent.com if you have any other questions.

How, specifically, do I turn off the updater, as is mentioned in the letter from Alex?

Go into your control panel, and select the WildTangent Control Panel icon. Select the Automatic Updater tab, and clear the Automatic updater enabled checkbox.

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More Support

If you still have a question regarding the WebDriver or WildTangent that isn't answered here, please visit our online support at http://www.wildtangent.com/support/ . For support via email, contact ddc_support@wildtangent.com


Product Distribution
Please feel free to pass this stand-alone version of this game on, at no cost, to others. You may not decompile, reverse engineer, or disassemble this game except to the extent and for the express purposes authorized by applicable law notwithstanding this limitation. Title, ownership and intellectual property rights, including any patent rights, in and to game shall remain in WildTangent and/or its licensors or suppliers. The game is protected by the copyright laws of the United States and international copyright treaties. You may not modify this game or create derivative works based upon this game. You may not rent, lease, or otherwise receive any compensation for this game, including by bundling this game with other fee-based products.

©2002 WildTangent, Inc. All Rights Reserved. Website Terms & Privacy Statement